8/12/2023 0 Comments Aircall customer service![]() Packages are much smaller you’ll have a business line added to your personal cell phone number. Grasshopper is another great Aircall alternative for small businesses. Pricing starts at $52.95 per user, per month. Ultimate Plan: Get access to every feature Nextiva has to offer-including automated surveys, sales pipeline management, and customer service ticket management.Pricing starts at $31.95 per user, per month. Enterprise Plan: Get access to everything in the Professional plan, plus voice analytics, transcription, and extended integrations with your CMS.Pricing starts at $21.95 per user, per month. Professional Plan: Get access to basic features alongside Call Pop, unlimited business texting, and unlimited conference calling for up to 40 attendees.Pricing starts at $17.95 per user, per month. Essential Plan: Get access to essential business communication features like unlimited voice calling, Outlook/Google Contact integrations, and auto-attendants.The right plan for you depends on which features you need access to, and the number of people on your team. Nextiva has a simple, easy-to-calculate pricing model for businesses looking to use their VoIP platform. Because of this, Nextiva has a 9.1-star rating on G2 for its quality of support. Nextiva has an always-on support center should customers need help. Each has uninterruptible power sources-but, should the worst happen, your business’ calls will be automatically routed through another.Įach data center meets security standards set by the ISO/IEC 27001 certification, which helps Nextiva maintain its impressive uptime. It has eight data centers across the U.S. This also ensures your customers aren’t left in the dark on whether or not they’ll be connected to the next agent.Īnother reason why businesses choose Nextiva as their VoIP phone system because of its security. These queues allow you to keep your support agents organized while they answer a steady flow of calls. Call queue: For call or contact centers with a high volume of inbound calls, having a call queue is crucial.Analyze your accounts’ call history, get a sentiment score from each call, see whether or not your customers are satisfied with their sales or support experiences, and much more. Built-in CRM: Keep tabs on sales and support conversations with your customers and your prospects with Nextiva’s built-in CRM.Turn any device into a VoIP phone and take calls from anywhere-even if you’re working remotely. Mobile and desktop applications: Nextiva’s app is compatible with Android, iOS, and Windows.See their last interaction, customer experience score, account value, and survey responses. Call Pop: View important caller details on your screen to quickly get up to speed with incoming callers before picking up the phone.This feature is great for call centers that want to get better at tracking metrics and KPIs, such as call volume, call time, hold time, answer speed, and more. Voice analytics: Collect information about VoIP calls and conversations with your customers.Nextiva is one of the best Aircall competitors because their customers get access to a variety of features. If you’re interested in learning more about Nextiva, Prince Rich of Rich Technology Group gives his transparent review in the video below: ![]() Some of these include workflow automation, mobile and desktop apps, virtual meetings, IVR and auto attendant, and more–but we’ll get more into features in a bit. In fact, more than 100,000 companies use Nextiva for their business communications today.ĭepending on your business requirements, you can get a variety of standard and advanced phone system features with Nextiva. Whether you’re a local small business or an enterprise organization with an in-house call center, Nextiva has phone system options for you. Nextiva provides cloud-based business communications for organizations of all sizes. If you’d like a second opinion on Aircall, below is a comprehensive list of the top 10 Aircall alternatives. While Aircall is a good option for getting your call center or contact center up and running, you might be in the market for a more robust tool to help you manage other business communications-like video and voice conferencing, team chat, file sharing, and more. Looking for an alternative to Aircall for managing your call center? You’ve reached the right place.
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